Shipping Policy

SHIPPING POLICY

SHIPPING IN INDIA

Order Processing :

Your order will be processed within 2-3 business days of being placed from Bhutan.
Order processing includes verifying your order, packaging your items, and handing them over to our shipping partner.

Shipping to India:

We offer shipping to all pin codes across India using our delivery partners.
Delivery to most locations within India will take approximately 6-7 business days from the date of shipment.

TRACK YOUR ORDER

How do I track my order status?

You will receive an email notification or SMS message on your mobile phone regarding the status of your order.

You will be notified once the shipping starts and update you if any delays occur via email or SMS.

I can't track my order on courier tracking page. How do I track my order?

Please check email and SMS and inform us the order number. Notify us via email or give us a call at +975 17333033

SHIPPING OPTIONS

Do you deliver to all 20 Dzongkhangs in Bhutan?

Yes, we do deliver to all dzongkhags in Bhutan.

The following is the Domestic EMS rate for deliveries through Bhutan Post

Sl. No	Weight Slab	Rate in Nu.
1	250 gm	160
2	500 gm	200
3	250 gm	160
4	1000 gm	280
5	1250 gm	320
6	1500 gm	360
7	1750 gm	400
8	2000 gm	440
Above 2 kg, for every 500g or part thereof	250 gm	10

Domestic Parcel Rate (Bhutan Post)

Sl. No	Weight Slab	Rate in Nu.	Maximum Weight limit 30 kg
1	Upto 2kg	415
2	Above 2kg, for every 1kg or part thereof	15

For more information give us a call at 17333033.

What shipping options does Druksell offer?

We offer standard delivery of Nu.150 per package in Thimphu only for now. You can chose from same day shipping to on demand shipping within 2 hours.

Currently, Dzongkhags, other than Thimphu, will require a Nu.199+ shipping cost.

SHIPPING FEE

How do I check my shipping fee when placing an order?

You can see the shipping cost & shipping method at the check-out page.

Depending on your location and shipping time, you can choose the shipping option.

DELIVERY

What is the operating hours of delivery service?

Druksell offer last mile deliveries in Thimphu currently. Delivery will be done till your doorstep.

Our delivery times are 10:00am till 6:30pm in Thimphu. For exact date and time of your delivery, upon delivery attempt, our delivery partners will contact you.

What should I do if I miss the delivery date?

Our delivery partners will contact you to arrange the time before attempting delivery. If you are not available at the time of your delivery attempt, the delivery partner will try to contact you again the next working day.

Can I cancel my order after order has been shipped?

You can cancel your order within 24 hours.

I received an email saying that my item has been delivered but I haven’t received the item yet

Please check with your family members, friends or juristic person at your shipping address whether they have received the item on your behalf, if not, please contact us here. We are happy to help