PLACING AN ORDER
Will I receive any order confirmation after placing an order?
Yes, an order confirmation email will be sent shortly after you have successfully placed your order. You will receive another email notification after the order is delivered.
How to place an order on Druksell website?
Find the product that you would like to purchaseType your query in the search box Browse the category menu, our products, or promotions on the homepage.
Choose the product by clicking “Add to Cart”
Tips to shop smart:
- Read the product information
- Check the delivery options
- Read the product reviews
Place an orderGo to your shopping cart by clicking on “Cart icon”
Choose the product(s) that you would like to purchase by add to cart in front of the product (you can select more than 1 item per payment)Click “Proceed to Checkout”
4. PaymentChoose the payment optionClick “Pay Now”
I have ordered and confirmed payment with Druksell. What should I do next?
After you have placed an order and received the confirmation email, you don't need to do anything. We'll notify you by email again once the status of your item/order has changed.
CHANGE EXISTING ORDER
Can I change items from my order after order has been processed?
Once the order has been placed, you cannot change the items in your order. However, if you wish, you can cancel your existing order within 24 hrs after ordering.
Can I return an item if I am not satisfied with it?
Certainly, as long as your item qualifies for a return. Click here to checkout our return policyIf your item qualifies for a return, you can view the return steps on this page here
I received the wrong / damaged / incomplete item, what should I do?
If you received wrong / damaged / incomplete item, please dont unpack or use it. Please inform us immediately at firstname.lastname@example.org or call us at 17771152.
CANCEL EXISTING ORDER
What is Druksell's cancellation policy?
- Before cancelling an order, please read and understand the following terms & conditions:
- The item(s) you want to cancel is not shipped yet
- Cancelled order cannot be recovered on our system.
- You can cancel an item or several items in your order.
- Any vouchers, discounts, or promotions applied to the order cannot be reused.
- The remaining order’s value after you canceled one or several items has to fulfill the same conditions for discount, promotions, or minimum basket fee exemption applied to the order. If not, your order will be canceledPrice is subject to change depending on Druksell's promotion programs.
- We do not commit to offering the same price if you re-order.
Is there an extra cost for order cancellation?
How do I know if my cancellation request was accepted?