How to Buy

Your guide to placing an order, receiving updates and managing your purchase with Druksell.

Placing an Order

How do I place an order?

1. Find your products. Use the search box or browse our categories, products and homepage promotions.
2. Review the details. Read the product information, check delivery options and browse customer reviews. Select the size, colour, pack size or other option you want, where applicable.
3. Add items to your cart. Select the products you would like to purchase and choose “Add to Cart”. You can purchase more than one item in a single order.
4. Review your cart. Check your selected items, quantities and product options before proceeding to checkout.
5. Enter your details. Carefully check your name, contact details and delivery address. Include your building or house details, town or city, and postal code where requested.
6. Review delivery and payment. Choose from the options available at checkout and check your order total before completing your purchase.

What should I check before paying?

• Your product options and quantities are correct.
• Your email address, phone number and delivery address are accurate.
• You have selected the delivery or pickup option you want.
• You have reviewed the final total and any delivery charges shown.

Which payment option should I use?

Choose one of the payment methods shown at checkout and follow its instructions. If you need help, contact us before attempting payment again. Never send your card details, passwords or one-time passcodes by email or phone.

Will I receive an order confirmation?

Yes. An order confirmation email will be sent shortly after you successfully place your order. You will receive another email notification after your order is delivered.

What if I cannot find my confirmation email?

Check your spam or junk folder. If you are unsure whether your order went through, contact us with the name and email address used at checkout before placing a duplicate order.

What happens after I place my order and confirm payment?

Once you have received your order confirmation email, no further action is needed. We will email you when the status of your item or order changes. Keep your confirmation email and order number for future enquiries.

Collecting from CSI Market

If CSI Market pickup is offered for your order at checkout, select it before completing your purchase. Wait for your ready-for-pickup notification before travelling to collect your order.

• Collection point: Main counter of CSI Market, Changzamtog, Thimphu.
• Collection hours: 10am to 7pm.
• What to bring: Your order confirmation email or order number.
• Parking: Parking is available.
• Delays or pickup questions: Call +975 17994434.

Need Help Completing Your Purchase?

If an item, payment or delivery option is unclear, email info@druksell.com. Include the product name, a brief description of the issue and your order number if you have one. A screenshot of any error can help, but please hide payment details and other sensitive information.

Changes and Order Issues

Can I change the items in my order?

Once an order has been placed, you cannot change its items. However, you can cancel your existing order within 24 hours of ordering, subject to the cancellation conditions below.

Can I return an item if I am not satisfied?

Yes, provided your item qualifies for a return. Please review our Return Policy for eligibility and return instructions.

What should I do if I receive a wrong, damaged or incomplete item?

Please do not unpack or use the item. Contact us immediately at info@druksell.com or call +97517994434.

Cancelling an Order

What are the cancellation conditions?

Please read the following conditions before requesting a cancellation:

• The items you wish to cancel must not have been shipped.
• A cancelled order cannot be recovered in our system.
• You can cancel one or several items in your order.
• Vouchers, discounts or promotions applied to the order cannot be reused.
• After a partial cancellation, the remaining order must still meet the conditions for any discounts, promotions or minimum basket fee exemptions. If it does not, the whole order will be cancelled.
• Prices may change according to Druksell’s promotions. The same price is not guaranteed if you place a new order.

Is there a cancellation fee?

No. However, if a partial cancellation means the remaining order no longer meets the conditions for discounts, promotions or free shipping, Druksell will cancel the whole order. You can then place a new order for the items you want.

How will I know whether my cancellation request has been accepted?

You will be notified by email and a phone call.