If the product (s) you ordered are in stock, they will be shipped out as soon as payment is confirmed. You will be emailed a confirmation of payment and a tracking number.
If we are out of stock on a certain style, size or color that you ordered, we will email you right away. Everything is handmade and so the delay could be up to two weeks as we are setting the looms and dyeing the colors. We will stay in contact and let you know when it is finished and if you would like to wait for the item to be made, we will process the order as complete.
If the product (s) you ordered are no longer available or can not be made anymore, we will notify you right away. We do our best to keep our site up to date with product sizes, colors and styles currently in stock.
Colour and Material Variations
Please remember that each product is handmade therefore there will be variations in from what you see on images and the actual product. We do our best to photograph and represent our colors and materials as true as possible, but each item, if the same, may differ slightly.
i. We ship using Bhutan Postal Service or with third party (taxis).
ii. Shipping time will vary based on your location.
iii. We use a weight based shipping method, which means we calculate the shipping costs based on total weight of the ordered products.
Please see our Shipping section for more information.
Returns and Refunds
All Sales are final.
We do however want to make sure you are happy with your purchase. If for any reason the item is damaged, or defective please email us at once to discuss the next steps. Please note that if you do return the item you will be responsible for shipping costs. If you need to exchange and item, you will be responsible for all shipping costs.
Wrong or Missing items
If you receive the wrong items, or items you purchased are missing from you shipment. Please notify us at once and provide us with the order number, product name and product codes
Sales Tax and Duties.
All content on our website, such as text, graphics, products and images is the property of this site’s owner and protected by international copyright laws.
Payments to Druksell can be made through all bhutanese payment transaction systems by means of a QR code or fund transfers to the BOB account number 201508867. Consumers are required to either upload a screenshot of the transaction or manually enter the Journal Number.