About Druksell
What is Druksell? Druksell is Bhutan's premier online marketplace offering authentic Bhutanese products including artisan chocolates, traditional crafts, books, textiles, and unique gifts that celebrate our rich cultural heritage.
Where are you located? We are based in Bhutan and proudly showcase products made by local artisans and producers from across the Kingdom.
Are your products authentic? Yes! All our products are sourced directly from Bhutanese makers and artisans, ensuring authenticity and supporting our local economy.
Ordering & Payment
How do I place an order? Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information to complete your purchase.
What payment methods do you accept? We accept major credit cards, debit cards, and other secure payment methods through our checkout system.
Can I modify or cancel my order? Please contact us immediately at [your email] if you need to modify or cancel your order. Once shipped, we cannot make changes, but you may be eligible for our return policy.
Do you offer gift wrapping? Yes! We offer special gift wrapping services for most products. Select this option at checkout or contact us for custom requests.
Shipping & Delivery
Do you ship internationally? Internationally, we only ship to India. Shipping costs and delivery times vary by location and will be calculated at checkout. For international orders, visit our international store at www.druksell.com
How long does delivery take?
- Within Bhutan: 3-7 business days
- India: 7-10 business days
How can I track my order? Once your order ships, you'll receive a tracking number via email to monitor your delivery status.
What are the shipping costs? Shipping costs are calculated based on your location, package weight, and delivery speed. You'll see the exact cost at checkout before completing your purchase.
What if my package is damaged or lost? Please contact us immediately if your package arrives damaged or doesn't arrive within the expected timeframe. We'll work with you to resolve the issue.
Returns & Refunds
What is your return policy? We accept returns within 14 days of delivery for unused, unopened products in original packaging. Perishable items like chocolates may have different policies.
How do I return an item? Contact our customer service team at [your email] to initiate a return. We'll provide instructions and a return authorization.
When will I receive my refund? Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.
Are there items that cannot be returned? Perishable goods (chocolates, food items), personalized products, and items marked as final sale cannot be returned unless defective.
Products
Are Yiga Chocolates suitable for vegetarians? Yes, our Yiga Chocolates are vegetarian-friendly. Please check individual product descriptions for specific ingredient information.
How should I store chocolate products? Store chocolates in a cool, dry place away from direct sunlight. Ideal temperature is 15-18°C (59-64°F). Refrigeration is not recommended as it may affect texture.
What is the shelf life of your products? Shelf life varies by product. Chocolates typically last 6-12 months when stored properly. Check product packaging for specific expiration dates.
Do you offer bulk or corporate orders? Yes! We offer special pricing for bulk and corporate orders. Contact us at [your email] for custom quotes and arrangements.
Can I request custom gift sets? Absolutely! We can create custom gift sets for special occasions. Please contact us with your requirements and we'll be happy to assist.
Customer Support
How can I contact customer service?
- Email: info@druksell.com
- Phone: +975 77 81 67 23
- Business hours: 9:00am-5pm, Mon-Fri
Do you have a physical store? [Add your physical location details if applicable, or state "We currently operate online only"]
How do I stay updated on new products and promotions? Subscribe to our newsletter at the bottom of our website or follow us on social media for the latest updates, new arrivals, and exclusive offers.
What if I have a question not covered here? Please don't hesitate to reach out to our customer service team. We're here to help and will respond within 24 hours.
Sustainability & Social Impact
How does Druksell support local communities? We work directly with Bhutanese artisans and producers, ensuring fair compensation and helping preserve traditional crafts while supporting local livelihoods.
Are your products environmentally friendly? We prioritize sustainable practices and work with makers who share our commitment to environmental responsibility, in line with Bhutan's philosophy of Gross National Happiness.