RETURN PROCESS & RETURN POLICY
What is Druksell's policy and conditions for Returns?
We offer you the possibility to return any unused product within the return warranty duration.
We will refund 100% of the cost if the item is returned within 7 days after purchase provided it fufills our validity of returned items.
If it exceed 7 Days, we only offer 50% refund and 10% after 10 days and no refund after 14 days.
Return shipping costs must be born by the customer. You can ship from the nearest postal office in your dzongkhag.
- Item is sealed and in original condition.
- The packaging is sealed.
- Item is sealed and in original condition, with all packaging and accessories.
- there is no tampering or change in product condition
What is important for return?
• All documents, accessories, and freebies received along with the product (excepts official receipt or delivery note) such as
• Warranty paper (must not be filled out)
• Manual or user guide
• Accessories and freebies
• Please use the original package to return your item
How do I return the product that weighs more than 20kg?
Druksell offers pick-up service for a return product that weighs more than 20kilosPlease complete the Online Return Form and our delivery partners will contact you to arrange the time to pick up the item